What do Glasscare actually do?
When your policy holder registers a claim of a broken glass, door lock, damaged PVC window or door, timber window or door or even an aluminium window or door, Glasscare can take control of their claim from FNOL.
1 Glasscare receives FNOL of loss by e-mail.
2 Glasscare suppliers contact the insured and arranges a suitable inspection date.
3 Glasscare receives a written report on the damage and agrees the final cost of completing the work prior to approving the repairs.
4 Glasscare reports on the most likely “Cause of Damage”
5 Glasscare authorises the repair to take place with the insured’s consent.
6 On completion of the work the insured is asked to sign a Settlement Note and to settle the excess/vat amount.
7 For claims over the excess amount, the balance is billed Directly to the insurance company on a daily, weekly or monthly submission.
8 Glasscare settles all claims directly with its suppliers.
9 Monthly MI is provided to each Insurance Company.